Cymbal just crashed. What happened?

← FAQ
We work everyday to limit the number of bugs and crashes in Cymbal. Sometimes, things slip through the cracks. First thing to do is make sure you are on the newest version of Cymbal. If there is no update available in the App Store or Play Store, then you should be okay.

To help us reduce the number of crashes in Cymbal, please email support@cymbal.fm with the steps that you took to produce the crash. The more in detail you can provide the better. If you are able to reproduce the crash, then please tell us how. Screenshots are appreciated.

Also please provide all your device information and operating system information in the email. Thank you so much for helping us out in this way. Let's get these crashes fixed!

FAQ

  1. Why do I only hear 30 second previews?
  2. If I post a Spotify song, can my friend with Apple Music hear it?
  3. How do I get my account verified and featured?
  4. How do I add a song to play "up next"?
  5. Cymbal just crashed. What happened?
  6. How do I get an artist / publication / emerging / influencer / venue profile?
  7. How about Bandcamp, YouTube, Deezer?
  8. Can I re-cymbal a song?
  9. How do I change my account info?
  10. Why do I have a follow limit?
  11. How do I pin a hashtag?
  12. I forgot my password, what do I do?
  13. How do I report a bug?
  14. I have a good idea for Cymbal, how do I tell you?
  15. How do I save a song?
  16. How do I block someone?
  17. Who can I direct message?
  18. When do I receive the weekly playlist notification?
  19. How do I delete my cymbal?

Feedback and Knowledge Base

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